Please ensure that you have read and fully understood them prior to interaction with the website or clinic services in any way.
- Appointment Policy
Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. Estehair Laser & Beauty Clinic will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
Prior to your appointment you are personally responsible to prepare yourself for your treatment using the protocols on the upon consultation. Failure to follow protocols may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
- Deposit and Cancellation Policy
Booking a consultation or treatment:
All new patients must book a consultation before any treatment appointment. The fee for this appointment is redeemable against the price of any treatment booked up to 1 week after your consultation appointment. The cost is non-refundable after 1 week.
Treatment slots will be free to book for the customer. However, should you need to cancel or reschedule we kindly ask that you call us 24 hours before your appointment. Failure to give the full notice will result in a £50 fee or will be charged for the treatment. This will be taken by the clinic unless a valid reason is provided (acceptance of validation is at the digression of the clinic staff). This allows us to manage our diaries and offer the appointment time to another patient.
- Treatment Courses/Packages
All treatments purchased as a course or package must be paid for in full in advance of the first treatment or in agreed instalments.
All treatment courses/packages must be taken within 12 months of the date of purchase; any treatments left untaken after 24 months will be forfeited.
Packages/Courses are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.
- Liability
Estehair Laser & Beauty Clinic will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client’s responsibility to ensure that he or she provide Estehair Laser & Beauty Clinic with all relevant medical details prior to each treatment. Estehair Laser & Beauty Clinic will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Estehair Laser & Beauty Clinic regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Estehair Laser & Beauty Clinic’s liability for death or any personal injury resulting from Estehair Laser & Beauty Clinic’s negligence.
- Treatment suitability
We will always assess whether a treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.
Certain treatments will involve the removal of makeup, deodorant, perfume and oil-based products. Your Practitioner will cleanse the area to be treated, however please be aware that some of these products may remain dormant in the pores of the skin, for which we cannot be held responsible. To ensure this doesn’t happen, please feel free to thoroughly cleanse the area/s to be treated prior to your appointment to ensure it is free from makeup and other products.
If you have any questions regarding your treatment and the correct preparation required, please don’t hesitate to contact the clinic.
